Process description
Service requests
The customer shall request care at home at the social centre of the Ogre, Suntage, Madliena or Taurupe social service of the Ogre municipality, in conformity with his declared place of residence, by submitting the necessary documents:
- an application with a description of the situation and the preferred solution;
- a statement from the family doctor regarding the state of health of the person, the need for a care service, the absence of contraindications and the degree of severity of the impairment of functional capacity;
- a copy of the disability document if a person with disabilities wishes to receive social services;
- the declaration of means of subsistence;
- the social service may require the person to submit additional documents if necessary for the taking of a decision;
- supporting documents for the income of persons living in the household;
- in addition to information demonstrating the material situation of the person, at the discretion of the social worker.Receipt of services
Upon receipt of the documents, the social centre shall accept and register the customer's application, visit the customer's place of residence and assess the customer's needs, assess the possibilities for the client, its survivors and the family members living together with the clients, decide on the type, size, duration of the social service appropriate to the client, the amount of the client and the co-payment of the customer. Take a decision on the granting or refusal of a social service. After taking the decision, service care at home is provided by the service provider “Latvian Samarian Alliance”.
The social service shall take a decision regarding the granting or refusal of a service at home and shall inform the person in writing of the decision taken.